Shipping & Returns

We process and ship orders as they are received. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. 

All orders are charged at the time of purchase, inclusive of pre-sale and custom items.

RETURN POLICY

Unworn merchandise can be returned within 45 days of the order ship date for a full refund to your original form of payment, unless marked as final sale or otherwise noted (see below for more details). Merchandise must be returned unused, with tags, in the original packaging.

Please email info@MaisonChrysa.com for help returning these items.

Refunds

Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from Maison Chrysa with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.

Items not eligible for returns

As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any custom-made products and final sale merchandise.

Exchanges

We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.

Price Adjustments

Maison Chrysa gladly honors a one-time sale price adjustment within 7 days of the original order date, on merchandise that was purchased at full-price and is currently in-stock. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to info@MaisonChrysa.com. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.

Gift Returns

If you were given an item from Maison Chrysa that you would like to return, please send an email to info@MaisonChrysa.com with the original purchaser's name and email address. 

Quality Guarantee

Quality is of the utmost importance to us. If your purchase is less than perfect upon arrival, we want to know! Send a photo to info@MaisonChrysa.com so our team can assist.